About SA Points & Exchanging Points for Items

 
 

What are SA Points (Sonny Angel Points) ?

When you register an account and shop at our Sonny Angel Store, you will receive SA Points for items that you purchase. These SA Points can be exchanged with special items that are only available at our store.

This is an example of how many SA Points can be received per purchase:

 

※ The amount of SA Points that can be earned varies with each item of purchase.
※ Once SA Points have been exchanged with items, points will immediately be deducted from your account.

Exchanging SA Points for Items

Step 1
Make sure you are logged into your account. Go to the SA Point Exchange Items page and click on individual items to see details.
Step 2
Choose the items you want to exchange and add them to your cart.
You can check items in your cart by clicking on POINT CART located at the very top of the page.
Step 3
Once you have decided on your order, proceed with check out. When your order has been finalized, you will receive an email with your order details.

 Please Read Before Exchanging

SA Point exchange item orders cannot be canceled/altered. Please take care when ordering.

Up to 4 pieces of SA Point exchange items in total can be ordered at one time.

SA Point exchange items cannot be ordered with other Sonny Angel Store items.

It may take a few days to process orders depending on the number of orders we receive.

Orders that are shipping outside the Continental US may take longer to be delivered.

SA Point exchange items may be removed or change at any time without prior notice.

Actual products may slightly differ from those shown in photos and illustrations.

SA Point Validity Period

SA Points are valid from April 1st until March 31st following.

  • ※SA Points are reset to 0 points every April 1st. (The site may undergo maintenance from on April 1st to make necessary changes.)
  • ※ Once points are reset, they cannot be recovered. We advise you to use your SA Points as early as possible before they expire.

SA Point FAQ

QHow can I collect SA Points?
ARegister for a membership at the Sonny Angel Store, and purchase Sonny Angel items. Point values will be listed on each item. Only Sonny Angel and Gee Products are eligible for points.
QWhat can I exchange my SA Points for?
AYou can exchange SA Points for some special items. Please go to the [SA Point Exchange Items] page to order items with your SA points. Products are subject to availability.
QWhere can I check to see my current SA Points?
AOnce you login to your account, you can see your current SA Points and membership rank in the "SA POINT & MEMBER RANK" section, located on the left menu. Your total SA Points will also show up when you login to your account and go to the SA Point Exchange Items page.
QCan I cancel or change my SA Point exchange item order?
AUnfortunately, we cannot accept any cancellations or alterations to SA Point exchange item orders we receive.
QCan I apply for an exchange or refund on my SA Point exchange item orders?
AWe cannot accept exchange or refund requests for SA Point exchange item orders. However, in cases of defective items we may offer a replacement for the same item. Please email shopmaster@sonnyangelusa.com if you have received a defective product.
QCan I exchange SA Points for money, or use it for product discounts?
ASA Points cannot be exchanged for money or used for any discount purposes. SA Points can only be used when exchanging for SA Point items.
QCan I transfer or give my SA Points to another account/user?
ASA Points cannot be shared between users or transferred to other accounts.
QCan you send my SA Point order to a specific address?
AWe will send your SA Point order to the address you registered in your Sonny Angel account. You can manage your addresses in the MY ACCOUNT page under ADDRESS BOOK.
QIs it possible to restore my expired SA Point after they expire?
AUnfortunately, you will not be able to get back SA Points once they have expired. No, you cannot restore your SA Point if they have expired. We recommend using all points before March 31.
QIf I cancel my membership, what will happen to my SA Points?
AIf you choose to delete your account, please be aware that you will lose all SA Points accumulated on that account. If you cancel your membership, you will lose all SA Points and Membership Ranks you have earned. We highly recommend you use all of your SA Point before cancelling.
QWhat is the difference between the points I earn for SA Point and the points I earned for Member Rank?
APoints earned for SA Point can be exchanged throughout the year for special Sonny Angel Exchange Items. Points for Member Rank are all points earned from April 1-March 31 and determine what Member Rank you will be for the next point cycle, the more points you accumulate in a year, the more exclusive member benefits you will gain. Member Rank Points and SA Points reset on April 1.